General terms and conditions of sale
UHINA RAFTING - GENERAL CONDITIONS OF SALE
All reservations are subject to acceptance of the general terms and conditions of sale, which the client expressly acknowledges. The person in charge of the booking undertakes to inform all participants of the general terms and conditions of sale.
The present general conditions of sale are concluded between the company UHINA - RD 918 - 64780 BIDARRAY and the persons making one or more reservations (rafting, mini-raft, inflatable canoe and inflatable buoy), hereinafter referred to as the client.
ARTICLE 1: ADMISSION
All participants certify that they are in good health, can swim 25 metres and are able to put their head under water. For obvious safety reasons, he/she agrees to respect the safety instructions of the UHINA team.
For minors, the father (mother) or person responsible for the minor must certify that the minor meets the above requirements. Any minor under 12 years of age must be accompanied by a responsible adult (father, mother, etc.).
Not be under the influence of alcohol, drugs and/or medication.
The activity is not recommended for pregnant people.
ARTICLE 2: RESERVATION
All reservations must be confirmed:
- by sending the order form (to be downloaded from www.uhina.fr) with a deposit check equal to at least 30% of the total price of the activity
- or by paying a deposit of at least 30% of the total price
Any reservation not confirmed by the payment of a deposit at least equal to 30% of the total price may be cancelled by UHINA without any notice or compensation, which the customer expressly acknowledges.
The reservation will only be effective subject to availability and payment of the deposit in accordance with the above conditions.
In the case of a confirmation by email or SMS received and confirmed by UHINA, the reservation becomes effective even in the absence of deposit or partial payment. The customer undertakes to pay all payments and costs. This means that in the event that the customer is absent or cancels the reservation (see Article 3 below), he expressly acknowledges owing the full amount and undertakes to pay the full amount of the activity.
ARTICLE 3: MODIFICATION / CANCELLATION
Any modification or cancellation by the customer will be effective only after reception of a written document (e-mail to firstname.lastname@example.org, registered letter with acknowledgement of receipt to UHINA RAFTING - RUE LATXAIA - 64780 BIDARRAY, SMS to 06 15 38 79 38) and within the time limit of reception of the written document at more than 120 hours (i.e. 5 days) of the effective date of reservation. The modification/cancellation by phone is not valid.
For any total or partial cancellation by the client less than 120 hours (i.e. 5 days), in particular due to weather conditions or last minute withdrawal, the client agrees to pay the full amount of the activity and no refund will be made (50% beyond 120 hours).
Any modification by the client of his reservation, in particular in the case of adding the number of participants and/or modifying the date, will only be effective subject to the planning, depending on availability and organisation (and always confirmed in writing).
For obvious safety reasons (storm, water level...), the UHINA team reserves the right to cancel or modify the programme without notice and no compensation can be claimed. In case of cancellation, UHINA will reimburse the amounts paid.
ARTICLE 4: CUSTOMERS UNDER THE INFLUENCE OF ALCOHOL
For customers under the influence of alcohol, UHINA will cancel the reservation and no refund will be due. The customer remains liable for the balance, the condition of the customer being at the discretion of UHINA. In case of dispute, UHINA may propose to the customers concerned to blow into a balloon of alcohol control to validate the abilities of the customer to practice the activity.
ARTICLE 5: BEHAVIOUR ON THE BASIS
The client undertakes to use the premises in a peaceful manner "as a good father" and to respect other people.
A sanitary area is freely available and the client agrees to use it if necessary.
As the hammocks are a place of tranquillity with free access for a maximum of 2 people, barefoot, it is advisable to take off your shoes and to respect the limit of 2 people maximum. Not to be used as a swing for obvious safety reasons.
The client also undertakes to use the tables and chairs provided in the usual way: sitting on the chairs or benches, feet on the ground (do not sit on the tables, do not put your feet on the tables and chairs).
The customer also undertakes to use the waste bins provided.
As the barbecue is open to the public, the client must take the appropriate safety measures (especially concerning fire prevention and the risk of children).
Also, in case of inappropriate behavior (rudeness, nudity ...), UHINA reserves the right to cancel the customer reservation, no refund will be due and the customer will remain liable for the balance to pay. In addition, a complaint may be filed against the customer.
ARTICLE 6: TRAFFIC ON THE BASIS OF A MOTOR VEHICLE
Traffic on the base and the access road is limited to a speed of 5 km/hour.
ARTICLE 7: DAMAGE TO EQUIPMENT
Any damage to the material will be invoiced to the customer at the price of new, which the customer expressly acknowledges.
ARTICLE 8: INSURANCE
UHINA has a professional liability insurance. UHINA also offers optional additional insurance that the customer can take out if he wishes.
ARTICLE 9: GIFT VOUCHERS
The gift vouchers purchased have a validity of 2 years once the purchase is made and can be used at the convenience of the persons, upon reservation and availability of UHINA.
However, the gift vouchers offered by UHINA comply with the following conditions:
- Only one gift voucher is allowed per day and per run. No two gift vouchers will be allowed at the same time.
- It is necessary to specify the use of the gift voucher at the time of booking, otherwise it will not be accepted.
- UHINA is not responsible for the distribution of the offered gift vouchers. The organisation that offered the gift vouchers is responsible for the above conditions (e.g. a school that organises a lottery and did not communicate the information when the prize was awarded).
ARTICLE 10: DISPUTE
In case of dispute, the court of Bayonne will be competent.